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Comedogenic by definition means to cause blackheads by blocking the pores of the skin on your face. We take this term very seriously because this could mean the difference between help and harm when it comes to your skin. All facial items scale between 0 - 2 on the comedogenic scale meaning they are not likely to cause pore clogging. However all other products may contain ingredients scaling between 0 - 5 on the comedogenic rating scale. We STRONGLY advise against using non-facial items on your face to minimize any adverse effects and reactions. We also highly recommend researching the comedogenic rating on all ingredients before putting them on your face. We strive to ensure that everyone is as informed as possible when making a purchase with us to maintain the highest of integrity when it comes to taking care of your body.
We accept all major credit and debit cards and PayPal. The normal turn around time from order placed to order shipped can take up to 7 business days maximum. Each item is made to order and is made in the order received. If you do not receive shipping confirmation with a tracking number via email within 7 days of placing an order please email us for a status update if we haven't touched based with you first.
What to Expect with Natural Products
Natural products without chemical additives behave a little different than items that are curated for mass production at low costs. Separation is likely to occur with some items. If an item separates or melts it can be shaken or mixed to return to the state you received it in. What is not normal is a blueish or grey discoloration and or sour or fermented smells. If you suspect that your item has expired before the expiration date please let us know and we will be more than happy to replace or refund you for the item. Please check the product information, instructions, and disclaimers to make a fully educated purchase.
As our valued customer we want to make sure you feel taken care of and are satisfied from order placed to applying our products. If your experience is not excellent we would like to know about it. If you receive a package that is damaged, items are missing, or never receive your package we will happily send you a replacement order free of charge up to 2 times. If an items expires before the guaranteed expiration date let us know and we will send you a complimentary replacement item. Store credit and a full refund are also options in place of a replacement order.
Seasonal Effects on Products
As the seasons change throughout the year, the weather can and most likely will affect the condition of certain but not all items. Butters and other oil based items tend to melt during transit. This may cause leaking and or spilling. During the winter items may harden and become more solid. In either case the items are still usable unless as item has spilled. If you receive an item in a state to which you cannot use it we will be happy to send you a complimentary replacement. If your item is melted cooling it in the fridge and rewhipping will fix the issue. If an item is too solid, applying a low amount of heat and massaging tube or remixing it will fix that issues. Please feel free to contact us if you have any other questions regarding the state of your order. Each product page contains product descriptions, instructions for use and disclaimers. Please check the product disclaimers of each product.